Frequently Asked Questions
Quick answers to common questions about orders, payments, and shipping
Aesthetic Supply Help Center
Welcome to the Aesthetic Supply Help Center, your go-to place for answers, guidance, and support. Browse FAQs, resolve common issues, and find helpful information to enhance your experience quickly and easily.
How do I place an order?
Orders are dispatched the next working day (Mon-Fri) after payment confirmation.
When will my order be dispatched?
Orders are dispatched the next working day (Mon-Fri) after payment confirmation.
How will my order be shipped?
UK Shipping – We use Royal Mail’s 24-hour tracked service, ensuring your order arrives quickly and securely.
Can I track my order?
We don’t automatically send out tracking codes. Once your order is dispatched, it should arrive within 1 working day. If your order is taking longer than usual, please contact customer service who can provide a tracking code.
What if I need to change or cancel my order?
Please contact us via WhatsApp as soon as possible. We can accommodate changes or cancellations before payment confirmation.
What should I do if my order does not arrive?
If your order does not arrive within the expected timeframe (2-3 working days), please contact us via WhatsApp and we will assist you in tracking it down.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately via WhatsApp with your order details and photos of the item.
Still Got A Question?
Can’t find what you’re looking for? Our team is ready to help with any questions about orders, products, or shipping.